We service in North Carolina and Georgia but, we only service some areas in each state. North Carolina: Charlotte, Davidson, Kannapolis, Huntersville, Concord, Matthews, Indian Trail, Monroe, Waxhaw, Pineville, Belmont and Gastonia. Georgia: Atlanta, Alpharetta, Marietta, Austell College Park, Stone Mountain, Norcross, Lawrenceville, and Duluth

Yes! Your safety and protection are our main concern. We carry full general liability, workers compensation, and are bonded.

All our cleaners are employees.

Yes, we do background checks on all our employees for your security.

Of course! We do thorough background checks and employment verification on all our employees.

We ask that you provide a reasonably clutter-free home by picking up personal items such as toys, clothes, etc.

Our employees mainly speak Spanish but, do not hesitate to contact us if a problem or questions arise. You can give us a list before the cleaning and we can provide them with your list.

Our crews range from one to four cleaners. We determine which crew goes by the size of your home.

We believe that all our cleaners do a terrific job but, if you prefer the same crew you can request it.

Monday through Friday between 9:00 a.m. and 4:00 p.m. First cleanings of the day take place at 9:00 a.m. Cleaners should arrive in that time frame. Second cleanings of the day start at 1:00 p.m. Third cleanings start at 4:00 p.m. We do our best to inform you if a cleaner will be running late due to a cleaning prior to yours, which is taking longer than expected. (Commercial work, large clients, other exceptions may apply.)

No, most of our clients are not home when we clean. They hide a key in a secure location or provide us a code for entry. If you work from home or prefer to be home when we clean, we do our best to clean around you.

We provide all our own supplies and equipment to clean your home. If you have a specific request, please let us know.

We love friendly pets and have a pet fee of $30. If your pet is nervous around strangers, please have them in a secure location for our employee’s safety and their comfort. Please notify us if you have pets so we can document it for our cleaners. If you rather have your pet at home, please let us know prior to your cleaning. We don’t want to scare your pets or our cleaners.

Payment can be made with credit or debit cards. Credit or Debit Cards - Invoice will be sent via email the day after the cleaning.

Tipping is never expected but always appreciated for exceptional service.

Our work is 100% satisfaction guaranteed. If we fall short in meeting your expectations, please notify us within 24 hours of your cleaning and we will gladly return to re-clean any unsatisfactory areas. Please keep in mind it is common for dust to resettle during initial cleans and deep cleans. If we are unable to satisfy you after our re-clean, we will end our services going forward.

Yes! When you send us your first referral and they get a cleaning from us. You get a 25% discount on your next cleaning.

We reserve your cleaning just for you and request a 2-business day notice, if you need to skip, reschedule, or cancel. This allows us time to reassign your cleaner to another client to ensure she receives the pay she depends upon. If we receive less than a 2-business day notice or we can’t access your home, it may be necessary for us to charge you a minimum cancellation fee of $50. Cleanings that are rescheduled at the clients’ request are considered a skip and subject to the additional fee.

If we are not able to enter your home on the day of service or you turn away service at the door, you will be charged the full price of the cleaning. Payment is due online within 24-hours.

We work Saturday upon request and based on availability of our employees.

If your scheduled a cleaning that falls on a holiday observed by DJO Home Cleaning, we will contact you at least 2 weeks in advance to let you know and do our best to reschedule your appointment on a date that will work for you.

DJO Home Cleaning must always consider the safety of our employees during inclement weather. There may be times we need to delay or cancel your scheduled cleaning. Should this happen we will notify you as soon as possible and attempt to reschedule your cleaning.

DJO Home Cleaners will treat your home as if it were their own and exercise extreme care when cleaning it. We realize accidents can occur and if we are responsible for any damage, we will contact you the day of the cleaning. We will make every attempt to repair, replace or pay for any damage or breakage caused. We assume no liability for damage including scratches to walls, floors or furniture, broken glass or heavy items not properly anchored to the wall prior to the start of each cleaning visit. We asked that you notify us of any expensive valuables that should not be cleaned, and they will be placed on our "do not clean" list in your file.

During the summer, warmer temperatures makes all homes hotter. For the safety of our employees, we request that you set the temperature in your home to 72 degrees or cooler the day of your cleaning. If you would like our employees to adjust the temperature or turn it off before leaving, please let us know beforehand.

We require both power and running water to effectively clean your home.

DJO Home Cleaning has invested time and money in the hiring, training, and development of our employees. By using our services, you agree not to solicit for hire any staff member introduced by us. If you hire and knowingly engage in a direct working relationship with any employee of DJO Home Cleaning, a $2,500 referral fee will be due immediately upon employment, regardless of employment terms.

DJO Home Cleaning is a professional cleaning company with employees who are well trained, background checked, trustworthy professionals and paid accordingly. We pay for bonding, general liability and worker’s compensation. We pay all employees’ applicable federal and state taxes. For your own protection, ensure the “professional” cleaning company you are considering carries insurance on ALL their employees.